Responsibilities:
- Diary scheduling for staff
- Customer service via phone and email
- Data Inputting
- Editing/Proof reading of medical reports
- Minute taking
- Call handling
- Posting Documents
- Organising the set up with HR of an OH clinic.
- Online portal guidance and support for all staff and clients
- Creating Symbios medicals/questionnaires and forms
- Client & Customer Care and relationship management for a proportion of the company’s client list
- Remaining up-to-date with current health and safety legislation.
- Promoting healthy living and working conditions
- Understanding the effects of work on health and of health on work
- Work closely with employees’ line managers, human resource staff, and health and safety advisers to support good health at work.
- Work in a team alongside other occupational health professionals, such as doctors, physiotherapists, counsellors, occupational psychologists, and mental health professionals.
When required Responsibilities:
- Provide cover for the Operations Manager and support with the basic job description of this role when needed.
- Attend local client sites to carry out administration tasks
Training:
- Company mandatory training must be completed within the agreed timeframes
Points of Contact:
- To communicate with medical director and Clinical director regarding medical queries, management referrals etc – clinical discussion as per escalation pathway, annual leave, sickness absence, job description, business enquiries, policies, staff queries, data protection, data breaches and GDPR policies/procedures.
- To communicate with Head of Governance and ISO regarding company compliance, legal and constitutional regulatory compliances and governance policies and procedures and complaints.
- To communicate with Head of Nursing regarding clinical queries, health surveillance, Symbios training and education courses.
- To communicate with Operations Manager regarding client contracts, clinic prices, personal training and requirements, complaints, queries regarding online portal, company policies, Cyber Essentials and protection, Equipment calibrations and renewals, Diary bookings, Invoicing, Payroll, client employee information, Symbios medicals and questionnaires, appointment bookings, annual Leave, Sickness Absence and report proof-reading’s.
- To communicate with Client Relationship Manager: regarding clinic scheduling and diary bookings. Training requests, equipment provision/ calibration and testing, clinic operational issues, sickness absences, annual leave, and payroll.
- To communicate with Company Administrators – To liaise with the admin team regarding clinic scheduling and diary bookings, Apollo queries, Symbios questionnaires and forms, clinic document uploads, client and employee information, company documents, admin tasks and Apollo queries
To express interest or apply, please email:
gemma.weight@symbios.health
We look forward to hearing from you!